Your privacy is important to us. We believe it is important for you to know how we treat the information we receive from you, on the Internet. This privacy statement explains what personal data we, Tata Consultancy Services Limited (“Tata Consultancy Services”, “TCS” or “we”), collect from you, through our interactions with you on this website, and how we use that data.
This Privacy Terms apply to the main website www. tcs.com as well as to the others in the www.tcs.com domain (sometimes called “microsites”) and to other websites owned controlled by TCS in absence of other specific Terms. Please note that these websites may include links to websites of third parties whose privacy practices differ from those of Tata Consultancy Services. If you provide personal data to any of those websites your data is governed by their privacy statements.
Scope and Usage of Data
Personal information you give to us
Tata Consultancy Services collects data to operate this website. You provide some of this data directly, such as when you register for an event, subscribe to a newsletter or submit a request for further information, or contact us for support. Typically, the contact information we collect is used by us to respond to your enquiry, or allow you to access specific account information. We may execute other activities such as marketing campaign, promotional communications etc. for which consent is taken appropriately or another appropriate lawful basis for the processing is identified.
In general, you can visit TCS on the World Wide Web without telling us who you are. Our web servers or Affiliates who provide Analytics and performance enhancement services collect IP address, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. TCS uses this information to measure the site usage, improve content and to ensure safety and security as well enhance performance of the website.
If you register with one of TCS’ business units online, they may use this information to provide you with custom information about TCS’ offering in support of your business needs. At times we conduct online surveys to better understand the needs and profiles of our visitors.
Personal information we get from third parties
We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources may vary but typically can include:
- Social networks when you grant permission to us to access your data on one or more networks through our website.
- Service providers that help us determine a location based on your IP address in order to customize offerings and content to your location.
- Partners with which we offer co-branded services or engage in joint marketing activities.
You can make choices about our collection and use of your data. For example, you may want to access, edit or remove the personal information in your Tata Consultancy Services website or microsite account, change your password, or close your account. When you are asked to provide personal data, you may decline. The data we collect depends on the context of your interactions with Tata Consultancy Services, and the choices you make, including your privacy settings. The data we collect can include the following:
- Name and contact data: We collect first and last name, email address, postal address, phone number and other similar contact data.
- Credentials: We collect passwords, password hints and similar security information used for authentication and account access.
- Demographic data: We collect data about you such as your age, gender, country and preferred language. Payment data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.
- Device and Usage data: We collect data about your device and how you and your device interact with the Tata Consultancy Services website.
- Device, connectivity and configuration data: We collect data about your device and the network you use to connect to our website. It includes data about the operating systems and other software installed on your device, including product keys. It also includes IP address, device identifiers (such as the IMEI number for phones), regional and language settings.
- Troubleshooting and Help Data: When you engage Tata Consultancy Services for troubleshooting and help, we collect data about you and your hardware, software and other details related to the incident. Such data includes contact or authentication data, the content of your chats and other communications with Tata Consultancy Services, data about the condition of the machine and the application when the fault occurred and during diagnostics, and system and registry data about software installations and hardware configurations.
Purpose of Data Uses
TCS uses the data we collect for 2 main purposes, described in more detail below: to operate our business and this website; and to send communications, including promotional communications.
- Security and Safety: We use data to protect the security and safety of our website.
- Communications: We use data we collect to communicate with you and personalize our communications with you. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from Tata Consultancy Services by email, SMS, post and telephone or other means of communication. For information about managing your contact data, email subscriptions and promotional communications, please submit a request to as using our contact form at https://www.tcs.com/contact-us.
Sharing of data
Occasionally, we may make the e-mail addresses, of those who provide information, available to other reputable organizations whose products or services we think you may find interesting. In these cases, you will be offered an opportunity to limit the access of your information to such third parties.
We share personal data among Tata Consultancy Services-controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we have hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions.
We usually do not share other personal data collected from the websites with other third parties. However, this may happen if:
1. You request or authorize us to do so;
2. We need to comply with applicable law or respond to valid legal process
3. We need to operate and also maintain the security of this website, including to prevent or stop an attack on our computer systems or networks;
Cookies
Tata Consultancy Services uses cookies (small text files placed on your device) and similar technologies to provide our websites and to help collect data. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well.
Our Use of Cookies and Similar Technologies. Tata Consultancy Services uses cookies and similar technologies for several purposes, which may include:
- Storing your Preferences and Settings. Settings that enable our website to operate correctly or that maintain your preferences over time may be stored on your device.
- Sign-in and Authentication. When you sign into our website using your personal Tata Consultancy Services account, we store a unique ID number, and the time you signed in, in an encrypted cookie on your device. This cookie allows you to move from page to page within the site without having to sign in again on each page. You can also save your sign-in information so you do not have to sign in each time you return to the site.
- Security. We use cookies to detect fraud and abuse of our websites and services.
- Social Media. Some of our websites include social media cookies, including those that enable users who are logged in to the social media service to share content via that service.
- Feedback. Tata Consultancy Services uses cookies to enable you to provide feedback on a website.
- Analytics. In order to provide our website efficiently, we use cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations of our website. This includes cookies from Tata Consultancy Services and from third-party analytics providers.
- Performance. Tata Consultancy Services uses cookies for load balancing to ensure that websites remain up and running.
Some of the cookies we commonly use are listed below. This list is not exhaustive, but it is intended to illustrate the main reasons we typically set cookies. If you visit one of our websites, the site may set some or all of the following cookies: Google Analytics - _ga, _gali, _gat_UA-1036645-1, _gid
In addition to the cookies Tata Consultancy Services sets when you visit our websites, third parties may also set cookies when you visit Tata Consultancy Services sites. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages contain content from third parties, such as videos, news content or ads delivered by other ad networks. Because your browser connects to those third parties web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services. In particular, we use cookies from Google Analytics (read Google privacy policy) and Adobe Analytics (read Adobe privacy policy) for website analytics and metrics, Akamai (read Akamai privacy policy) for website security, Marketo (read Marketo privacy policy) for marketing purposes, AddThis (read AddThis privacy policy) and LinkedIn (read LinkedIn privacy policy) for social interactions; if you want to know more about these services use cookies and personal data, please refer to the privacy notices directly on each third party’s website.
How to Control Cookies
Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, certain browser allow to block or delete cookies by clicking Settings > Privacy > Cookies. To find information about specific browsers, please visit the browser developer’s website.
Our Use of Web Beacons and Analytics Services
Tata Consultancy Services web pages may contain electronic images known as web beacons (also called singlepixel gifs) that we use to help deliver cookies on our websites, count users who have visited those websites and deliver co-branded products. We also may include web beacons in our email messages or newsletters to determine whether you open and act on them.
Your Communications Preferences
You can choose whether you wish to receive promotional communications from Tata Consultancy Services by email, SMS, postal mail and telephone or other communication channels. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in those messages. You can also opt out of email subscriptions and choose whether to share your contact information with Tata Consultancy Services partners.
How to Contact Us
If you have a privacy concern, complaint or a question regarding this privacy statement, please direct it to the Chief Privacy Officer of Tata Consultancy Services at tcs.cpo@tcs.com or contact us through this webform:
https://www.tcs.com/contact-us European Data Protection Rights - GDPR
When we process personal data about you, we do so with your consent and/or as necessary to provide the website you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests of Tata Consultancy Services as described in this privacy statement.
Below, you will find additional privacy information that you may find important. Tata Consultancy Services adheres to applicable data protection laws in the European Economic Area, which if applicable includes the following rights:
- If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for future processing;
- You have a right to request from us, a “data controller” as defined in the law, access to and rectification of your personal data;
- You have a right to request from us that your personal data are erased, subject to certain exceptions;
- You have a right to object to the processing of your personal data; and
- You have a right to lodge a complaint with a data protection authority.
Security of Personal Data
Tata Consultancy Services is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure.
Where We Store and Process Personal Data
Personal data collected by Tata Consultancy Services may be stored and processed in your region, in India, and in any other country where Tata Consultancy Services or its affiliates, subsidiaries or service providers operate facilities. The storage location(s) are chosen in order to operate efficiently, to improve performance and to create redundancies in order to protect the data in the event of an outage or other problem. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
We transfer personal data from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data.
Our Retention of Personal Data
Tata Consultancy Services retains personal data for as long as necessary to provide the access to and use of the website, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.
Changes to This Privacy Statement
We may update this privacy statement from time to time. We encourage you to periodically review this privacy statement to learn how Tata Consultancy Services is protecting your information.
Data Protection Officer
TCS has appointed internal Data Protection Officers who can be contacted for any questions or concerns about TCS’ privacy policies or practices. Depending on your location, you can refer to:
Data Protection Officer for UK and Ireland : DPO.uki@tcs.com
Data Protection Officer for Continental Europe : DPO.Europe@tcs.com
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